Privacy Policy (UK) — Managed AI & Software Development Services
Last updated: 28/05/2026
1. Who We Are
We are a UK-based technology services provider offering:
Managed website development and hosting infrastructure
AI-powered solutions and custom software development
Systems integration and automation services
Ongoing technical management (“Managed Services”)
Optional self-managed software and infrastructure access (“Self-Managed Services”)
For the purposes of UK data protection law, we act as either a Data Controller, Data Processor, or both depending on the service provided.
2. Data Protection Law Compliance
We comply with:
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Guidance from the Information Commissioner's Office
3. Information We Collect
We may collect and process the following data:
Client Account Data
Name, email address, business details
Billing information
Account login credentials (securely stored )
Service Data (Managed Projects)
Website content provided by clients
Application data processed through our systems
API data, integrations, and automation workflows
Technical Data
IP addresses
Server logs
Device and browser information
Usage analytics
Communication Data
Emails, support tickets, chat logs
4. How We Use Your Data
We use personal data to
Provide managed development and hosting services
Build, deploy, and maintain client systems
Deliver AI-powered automation and integrations
Provide technical support
Improve system performance and security
Comply with legal obligations
We do not sell personal data.
5. Legal Bases for Processing
We process data under:
Contractual necessity (to deliver services you purchase)
Legitimate interests (system security, service improvement)
Legal obligations (tax, fraud prevention, compliance)
Consent (where explicitly required, e.g., marketing emails)
6. Managed vs Self-Managed Services
Managed Services
Where we provide fully managed solutions:
We may act as a Data Processor
We process data strictly on client instructions
Clients remain responsible as Data Controllers for their end-users
Self-Managed Services
Where clients manage their own systems:
Clients are solely responsible for data handling
We provide infrastructure/tools only
We are not responsible for how data is processed or used by clients
7. Data Sharing
We may share data with:
Cloud hosting providers
Infrastructure and DevOps providers
Payment processors
AI or API service providers (where required for functionality)
All third-party processors are required to comply with UK GDPR-equivalent safeguards.
8. Data Storage & Security
We use appropriate technical and organisational measures including:
Encryption in transit and at rest where applicable
Access control and authentication systems
Secure server infrastructure
Regular security monitoring
However, no system is 100% secure, and users acknowledge inherent risks in digital services.
9. Data Retention
We retain data only as long as necessary:
Active client data: duration of contract
Logs: limited retention for security (e.g. 30–180 days)
Legal/financial records: as required by law
10. Your Rights
Under UK GDPR, you have rights to:
Access your data
Correct inaccurate data
Request deletion (where legally possible)
Restrict processing
Data portability
Object to processing
To exercise your rights, contact us at: innovationincode@proton.me
11. International Transfers
If we transfer data outside the UK, we ensure adequate safeguards such as:
Standard Contractual Clauses
Adequacy decisions
12. Limitation of Liability
We are not responsible for:
Client misuse of self-managed systems
Content uploaded by clients or their users
Third-party service outages or failures
Security breaches caused by client negligence (e.g. weak passwords)
For managed services, we take reasonable technical measures but do not guarantee uninterrupted or error-free service.
13. Changes to This Policy
We may update this policy periodically. Updates will be posted on this page with a revised date.
14. Contact
For privacy-related questions:
Email: innovationincode@proton.me
Business: Strykora